Refund policy

RETURN & REFUND POLICY

Last updated 23 July 2026

At YVY Performance™, we stand behind the quality of our products and are committed to complying with all applicable South African consumer protection legislation, including the Consumer Protection Act, 2008 ("CPA") and the Electronic Communications and Transactions Act, 2002 ("ECT Act").

By placing an order through our website, you agree to the terms below.

1. CHANGE OF MIND RETURNS

If you change your mind about your purchase, we may accept returns subject to the following conditions:

  • The return request must be submitted within 7 calendar days of delivery.

  • The product must be unused, unworn and in its original condition.

  • All original packaging, accessories, inserts and protective coverings must be included.

  • The product must not show signs of use, damage, alteration or misuse.

  • The customer is responsible for all return shipping costs unless otherwise required by law.

Please note that original shipping fees are non-refundable unless required by applicable legislation.

Returns that do not comply with these conditions may be refused or may qualify only for a partial refund where permitted by law.

2. DEFECTIVE PRODUCTS

In terms of Sections 55 and 56 of the Consumer Protection Act, consumers are entitled to receive goods that are:

  • Of good quality;

  • In good working order;

  • Reasonably suitable for their intended purpose; and

  • Free from defects.

If your product is defective, unsafe or does not perform as reasonably expected under normal use, you may return it within six (7) days of delivery.

Where required by South African law, you may elect one of the following remedies:

  • Repair;

  • Replacement; or

  • Refund.

This does not apply where:

  • The product has been intentionally damaged;

  • The defect resulted from misuse, negligence or improper use;

  • The product has been modified or repaired by unauthorised persons;

  • Damage was caused by failure to follow care or usage instructions;

  • Normal wear and tear has occurred.

Products returned as defective may undergo inspection before any remedy is approved.

3. ONLINE PURCHASES & COOLING-OFF RIGHTS

Certain online transactions may qualify for statutory cooling-off rights provided under the Electronic Communications and Transactions Act.

Where applicable, consumers may cancel qualifying transactions within seven (7) days after receiving the goods without penalty.

The customer will remain responsible for the direct costs of returning the goods where permitted by law.

Refunds will be processed within 15 business days after inspection and approval.

Nothing contained in this policy limits any statutory consumer rights available under South African legislation.

4. ITEMS THAT CANNOT BE RETURNED

The following items cannot be returned unless defective or otherwise required by law:

  • Products damaged through misuse or abuse.

  • Products showing signs of excessive wear or improper use.

  • Products returned without their original components or accessories.

  • Personalised or custom-made products.

  • Products sold as clearance or final sale where permitted by law.

  • Gift cards or promotional vouchers.

  • Hygiene-sensitive products that have been opened, used or cannot reasonably be resold for health or hygiene reasons.

For hygiene and safety reasons, any product that comes into direct bodily contact may be refused if it has been used or opened unless defective.

5. RETURN SHIPPING COSTS

Unless a product is defective or we are legally required to do otherwise:

  • Customers are responsible for all return shipping costs.

  • We strongly recommend using a tracked and insured shipping method.

  • We are not responsible for returns lost or damaged during transit.

If a product is confirmed to be defective or incorrectly supplied, reasonable return shipping costs may be reimbursed at our discretion or where required by law.

6. DAMAGED OR INCORRECT ORDERS

If your order arrives:

  • Damaged;

  • Incomplete; or

  • Incorrect,

please contact us within 48 hours of delivery together with:

  • Your order number;

  • Photographs of the product;

  • Photographs of the packaging; and

  • A brief description of the issue.

Failure to notify us within a reasonable period may affect our ability to investigate courier-related claims.

7. INSPECTION OF RETURNS

All returned products are subject to inspection before:

  • Refunds;

  • Replacements; or

  • Repairs

are approved.

We reserve the right to refuse returns where:

  • Products have been intentionally damaged;

  • The product returned differs from that originally supplied;

  • Evidence of misuse exists;

  • The returned item is incomplete;

  • Fraudulent or abusive return activity is suspected.

Nothing in this clause limits any rights afforded to consumers under South African law.

8. REFUNDS

Where a refund is approved:

  • Refunds will be processed to the original payment method whenever reasonably possible.

  • Processing times may vary depending on your payment provider.

  • Refunds will only be processed once returned products have been inspected and approved.

  • Shipping fees are non-refundable unless required by law.

Where legislation prescribes specific refund periods, those statutory time periods shall apply.

9. ORDER CANCELLATIONS

Orders may only be cancelled before dispatch.

Once an order has been dispatched, it will be treated as a return request subject to this policy and applicable legislation.

We reserve the right to cancel any order where:

  • Pricing errors occur;

  • Stock becomes unavailable;

  • Fraud is suspected;

  • Payment cannot be successfully verified.

In such circumstances, a full refund will be provided.

10. ABUSE OF THE RETURNS POLICY

To protect our customers and business from fraudulent activity, we reserve the right to:

  • Refuse excessive or abusive return requests;

  • Decline returns involving intentional damage or misuse;

  • Request additional information where fraud prevention measures are necessary; and

  • Suspend or refuse future orders where fraudulent conduct is reasonably suspected.

Nothing contained herein limits any statutory consumer rights.

11. CONTACT US

For all return and refund enquiries please contact:

Email: [support@yvyperformance.co.za]

Please include:

  • Your full name;

  • Order number;

  • Description of the issue; and

  • Supporting photographs where applicable.

By purchasing from YVY Performance™, you acknowledge that this Return & Refund Policy forms part of our Terms and Conditions and operates alongside any rights afforded to consumers under applicable South African legislation.